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  • Retail isn’t Dead at the Spa!

    Retail May Be Dead, but Not at the Spa! Why do department stores still out-sell spas in the retail arena?  Am I having a bad dream or is this really happening?! They…

  • “We Work” for Wellness

    “We Work” for wellness and spas isn’t such a bad idea.  The We Work model of sharing an office space including reception, conference space is a concept that took off like lightening…

  • skin biome Loreal

    Microbiome Explored by Loreal

    Our skin is crawling with bacteria and viruses?! What a horror, one would think. Guive Balooch, vice president of L’Oréal’s Technology Incubator, wants us to think differently about these seemingly unsavory organisms,…

  • Finding a Return Policy

    As retailers battle for market share, return policies become an important issue. What do you do with the customer who returns an empty bottle of facial cream? How does one increase purchases…

  • Wearable Technology

    This time of year, we start anticipating the new arrivals of the latest and greatest in wearable technology. The new, highly anticipated Fitbit Ionic is now available, as is the new Apple watch. The…

  • Probiotics

    Our gut is where roughly 70-80% of our immunity is. If you have a well-functioning digestion system, your overall health is probably better than the majority of the population, meaning that overall inflammation…

  • Injectables for Earlobes…

    It’s everywhere…the plump, the injectables, the add on’s…just don’t quit!  The latest trend is to plump up the earlobe.  All of those beautiful earrings take their toll, leading to sag.  The Restylane…

  • Millennials at the Spa

    Spas are uniquely qualified to attract and retain millennials.  While the department store and boutique paradigm consist of the cosmetic range dictating the season’s colors or the customer’s skin care wants and…

  • Innovation Wellness Trending 2017

    Health and wellness trending 2017 promises a robust year. Strong recovery of the global health and wellness market is on the way, with sales recording 6.5% value growth (fixed exchange rates) in…